If you’re a manager, you’ve probably experienced the
sensation of people not liking you but does that mean you're a poor
manager? Not necessarily.
Your goal, after all, is to implement the company’s vision
on the front-lines of the battle. If you’re going to be, as one famous
manager once quipped, “The Decider,”
people will resent you, no doubt. But you also have to do your job, and
we all know that sometimes means doing things your subordinates don’t
like.
So let us help you out. Here are 13 ways of knowing whether you’re a poor manager:
1. People are afraid of you. In some workplaces, managers are feared
even by employees who don’t know them — because their reputations
precede them. If this is you, there’s a high probability that you aren't
good: no ifs, ands, or buts about it.
2. You micro-manage. Good managers manage,
bad managers micro-manage. If you’re not able to persuade or convince
people of a vision and instead regularly have to crack a whip to achieve
results, either the team is rotten to the core or you have failed to
properly motivate (these ideas are not necessarily mutually-exclusive).
True discipline, as the saying goes, must come through
liberty. If you fear your team doesn’t function without you looking over
their shoulder, the problem may not be them: maybe it’s you.
3. Stress controls you; you don’t control stress. There is some truth to the saying that there are no stressful situations, only stressful reactions to situations. Nevertheless, it’s normal for all of us to react somehow to stress and for our emotions to manifest themselves.
The difference between a good manager and a bad manager,
however, is that a bad manager sends signals that the stressful
circumstances are controlling him or her and not the inverse. This isn’t
to say that a good manager need exude the emotional output of a
Scandinavian Fisherman; instead, good managers maintain control and
don’t allow stress to dictate their behavior. Bad managers do the
opposite.
4. You create real and perceived distance between yourself and your team.
Humans detest hierarchies and those at the bottom resent being reminded
of their place within them. The best managers sit with their teams in a
symbolic gesture of solidarity and their behavior demonstrates genuine
solidarity. The worst managers sit in solitary offices, usually with
doors closed, and behave accordingly.
5. You’re unavailable. A celebrated CEO
once told me, “A good manager does his work at home. (S)he should never
bring his/her work to the office.” What he was getting at was that good
managers are available to their reports at a moment’s notice. If you’re
unavailable and inaccessible to your reports then you're not very good,
regardless of how much you are appreciated by your superiors.
6. You don’t know your reports. A good
proxy question to ask yourself about a report is, “if he/she could have
any job in the world, what would it be?” Knowing this answer means you
understand the person’s passions, dreams, and ambitions. If you can’t
answer that, in England they’d call you a “hoover.”
7. You have no investment in your reports’ futures.
Even if your report isn’t working out and you have to remove him/her
from the position, your primary concern should be for the person’s well
being. If someone is unhappy, it’s usually bad for the team and bad for
the individual; letting the individual go is likely in his or her best
interest.
If you find yourself simply wishing someone off your team
because they’re an obstacle to achieve your goals, you should probably
question whether or not what the problem is a result of a skill-set
mismatch, personality conflict or proper motivation. Only two of those
three are solve-able.
8. You manage down more than you manage up.
Front-line managers often have the unfortunate task of mediating the
tension between senior management’s wishes and the demands of the
front-line employees. Senior level managers operate on the assumption
that they know better because they have access to more information.
Front-line employees often feel they know better because they deal with
the products and clients on a regular basis and receive feedback in
real-time.
Average managers simply take what’s passed down to them and
implement at all cost. Good managers collect data, build arguments and
attempt to influence the decision makers. In addition, good managers
find clever means by which to represent their team’s interests as the
best interests of the senior managers. If you find yourself as a
facilitator of one-way communication, it may be that you’re not stepping
up to the challenge.
9. You don’t deliver tough messages. One
way to avoid management traps is to try to be loved, but being loved is
not the same as being respected. Good managers deliver tough messages —
but they do so within the context of a relationship built on trust.
Without trust, tough messages are in the worst case
misinterpreted as open hostility and in the best case, simply ignored.
When delivered with trust, tough messages have a higher likelihood of
hitting the mark.
10. You throw others under the bus. If
you’re a manager, the buck must stop with you. Whether you’re explaining
why your sales team didn’t hit its targets, or you’re justifying a
decision by upper-management to change an incentive plan, the best
managers accept responsibility for what happens on their watch.
In the short term, it may bring relief to blame people or
circumstances for your short-comings, but in the long run, avoiding
responsibility will hurt your credibility on both ends of the totem
poll. If the idea of accepting responsibility terrifies you, remember
that how you react to a crisis is often more telling than the fact that the crisis occurred. Reacting to mishaps is the good manager’s chance to shine.
11. You don’t read about management. Your MBA is not a black-belt, and your education is never finished.
Good management is an art where a teacher never stops being a student.
No matter how long you’ve been in the game, your skill set still needs
to be constantly refined and your assumptions need to be questioned.
12. You genuinely seek feedback. And you create a culture where giving that feedback to you is acceptable, even encouraged. A senior Google
executive once said, “Feedback is a gift: sometimes it is a gift we’re
fortunate to give, and other times it’s a gift we’re fortunate to
receive.”
13. You eschew vulnerability. Managers
send signals about how willing they are to connect, and they are most
open when they allow themselves to be vulnerable. Vulnerability, it
should be noted, does not equate self-doubt or a lack of confidence.
Instead, vulnerability is exposing the most basic elements of the human
condition.
If you’re not allowing yourself to be vulnerable, then
you’re preventing the formation of connections with those who work
closest to you. Bad managers abhor vulnerability for fear of appearing
weak, while good managers use vulnerability as a tool to build trust and
meaningful relationships.
Managing a sales team is not the same as managing a boiler room; good management is necessarily context dependent. Nevertheless, one final truism is that bad managers (enforcers) have reports who work for them, while good managers (enablers) work for their reports.
Now the real question is, "What type of a manager are you?"
Courtesy : www.businessinsider.com
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