Having worked in China for the last 5 years in hospitality I have witnessed all the joys of Chinese Logic. Below are some of my understanding of why it is all going wrong. Please feel free to comment and maybe together we can fix these problems:
1. If you build it they will come.....this means just build a hotel or restaurant and customers will come...UM this is totally wrong. Nearly every new place I go to manage has done ZERO Marketing....without telling people you are there how will they come????
2. I know many people (guanxi) so the business will do well.....you may know many people but not enough to keep a business doing well. Friends etc may come one or two times a week to your place if you are lucky.....again marketing is key here...you need more then just your friends to know.
3. The Manager should sit in the office all day and never lift a plate or pour a beer for a customer......this is old style management...nowadays people (customers) want to see the manager and the manager needs to get feedback from customers without it how can improvements be made. Also if the manager is in the office all day and night how can they train the staff and make sure the staff are doing a good job. The results of this style of management can be seen everywhere...staff just do nothing and know nothing
4. Hire as many people as possible....um no....you need well trained staff who can think for themselves and who can actually do their job...a million staff that no nothing looks bad
5. TEAMWORK....getting all the staff to work together and to think about the business is good. I do not understand why in China a Manager who tries to get opinions from staff is seen as bad. Incentives, Team building and getting staff to know their input counts is invaluable and money should be spent on this.
6. Structure and Training.....do these occur???
7. Owners just hire their girlfriends to run the place or friends.....Come on people! You cant put a secretary into a top managers job and expect the place to make money...You need experienced managers who have experience....why do you hire a manager...because they know what to do. So just because you opened a million dollar import export company...it doesnt mean you know how to run a hospitality business and your girlfriend also doesnt know......so listen to people that know.
8. Lazy Staff......well if you worked for a company that did not care about you and had a manager sitting in a office all day who did not check anything would not you give up and be lazy??? Staff are people...they think hey i have no incentives, no chance for promotion, no one cares so even if i work hard nothing happens.
My belief is China is at least 10 years away from solving these problems. Maybe even more. Until the education system changes and people stop using face as a excuse and people start using the new management system of Teamwork, Chinese hospitality will not rise up.
Courtesy :- http://www.linkedin.com/groupItem?view=&gid=1916785&type=member&item=167576946&qid=81d5aa6e-05bd-4164-9dce-dd99fc510210&trk=group_most_popular-0-b-ttl&goback=%2Egmp_1916785
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